FAQ´S

SIZE

What size is the right one for me?

You can check which size is the right one for you with our size chart.

If you are unsure or have any further questions, please send us an email.

CARE GUIDE

How to take care of your garments

Proper care extends the life of your garments, reducing the need for frequent replacements and minimizing environmental impact. Our Care Guide provides essential tips on how to care for your SEASICK SWIM items, ensuring they remain in pristine condition for as long as possible.

Microplastics

Washing textiles at home is often considered to be the cause of microplastics being released into the environment. It is estimated that between 700,000 and 6 million microplastic fibers can be released during a wash cycle with synthetic textiles. In this way, washing synthetic textiles can be responsible for up to 35% of the total annual microplastic release. (1)

We recommend washing and caring for SEASICK SWIM swimwear and other products made from synthetic fibers according to the instructions provided. Try to avoid machine washing and use hand washing instead. This not only helps to save water, but also prevents microplastics from being released, but if there is no other way, load the machine full and use a wash bag that can catch microfibers during washing so that they do not end up in our rivers and oceans, we recommend the wash bag from Guppyfriend.

SHIPPING

Costs & Time

We ship our products worldwide 100% climate-neutral with DHL GOGREEN.

Orders over 100 EUR are free of shipping costs within Germany.

For all orders under 100 EUR, the shipping costs will be added to the value of the goods in the shopping cart. You will then receive an e-mail with the order and shipping confirmation.


List of countries and the respective conditions:

  • Germany → 5 EUR (2 - 5 working days)
  • Germany (Express) → 7 EUR (1 - 2 working days)
  • European Union → 7 EUR (3 - 6 working days)
  • Non-EU → 7 EUR (3 - 6 working days)
  • USA and Canada → 20 EUR (3 - 6 working days)
  • Rest of the world → On request

The delivery times specified by us are the estimated delivery times of our shipping partners. In rare cases, your parcel may be delivered outside of these times. Delivery times may be longer on Sundays and public holidays.

Free shipping

We deliver free of charge within Germany from an order value of EUR 100.From an order value of 200 EUR, we also ship free of charge to other EU countries.Returns are excluded from this offer.

Shipping to a DHL station

Your parcel can also be delivered to a DHL Packstation. Make sure that your address is complete in accordance with DHL guidelines.

Not at home upon delivery

If you are not at home when your parcel is delivered, in most cases your parcel will be handed over to your neighbors or will be ready for collection at a post office.If you do not collect the parcel there in time, the parcel will be sent back to us. Please note that in this case we will deduct the shipping costs and the return costs from your refund.

Orders can no longer be redirected by us once they have been dispatched, so please check the delivery address carefully before ordering.

Taxes and duties

If you order outside of Germany, import taxes, duties and fees may be levied by your destination country. Import duties and taxes as well as additional costs for customs clearance are levied by the respective import customs office and are borne by the recipient. For further information, please contact your local customs office.

RETURNS

How can I exchange my items?

In the event of an return, please send the ordered item back to our warehouse for a refund and then place a new order for the new item or size.

You are also welcome to come to our showroom in Würzburg and exchange your purchased size for another size on site.

The address of our showroom is as follows:
SEASICK SWIM - Inga Hinkel
Hofstraße 14a
97070 Würzburg
Germany

How can I return an order?

We do not offer free returns. Due to our sustainability efforts, which we implement in all aspects of our operations, we have decided against this.

Free shipping increases the number of orders and also indicates that more orders are placed before the size guidelines have been carefully checked. This increases outgoing and returned shipments, which in turn has a negative impact on the environment.

You can take your parcel to a shipping service provider yourself and send it back to us. You also have the option of receiving a returns slip from us. In this case, we will deduct EUR 5 from your refund.

In this case, send us an email to support@seasickswim.com and we will be happy to send you a return label.

How long does the refund take?

As soon as we have received your return, we will process it within 10 working days and you will receive an e-mail notification as soon as we have completed the review of your return.

If the refund is authorised, you will usually receive your money back within 2 - 5 working days if the payment was made by credit/debit card.

If you paid with PayPal, you will receive your money back within one working day.

PAYMENTS

What kind of payments do you offer?
  • Credit Cards: We accept major credit cards including Visa, MasterCard, and American Express for convenient and secure transactions.
  • PayPal: Use your PayPal account for a quick and secure way to pay. PayPal also offers buyer protection for added peace of mind.
  • Direct Bank Transfer: Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.
  • Apple Pay: For users on Safari web browser, we offer Apple Pay for a fast, secure, and convenient checkout process.
  • Google Pay: Android users can enjoy the convenience of paying with Google Pay, ensuring a quick and secure checkout.
  • Klarna: Shop now and pay later with Klarna. Klarna gives you the flexibility to pay in full up to 30 days later or split the cost of your purchase into monthly payments.
  • Shop Pay: Accelerate your checkout process with Shop Pay, allowing you to save your payment information securely for faster purchases in the future.

Each payment option is designed to offer you convenience, security, and flexibility. If you have any questions about these payment methods or need assistance during checkout, don't hesitate to contact us.

MORE QUESTIONS?

Do you have any more questions about your order, our products, or would you like more information?
Then please contact us, we are happy to help.